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5th July 10
Core Newsletter, The latest edition of our Core Newsletter
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5th June 10
INTRODUCING OUR COOL CLIENTS!,
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1st March 10
CORE BUSINESS - FREQUENTLY ASKED QUESTIONS,
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19th December 09
Is your business prepared for Random Government Audits, Reviews & Investigations? Our Audit Protection Service can help...,
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20th May 09
PRESS RELEASE - Small Business Tax Break Boost, The Rudd Government will provide another major
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22nd April 09
TRANSITION TO RETIREMENT INCOME STREAM,
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15th April 09
IT'S YOUR MONEY ... BUT NOT YET! - Self Managed Superannuation,
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Core Team
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Ashley McGuirk
Director
Anyone who has done business with Ashley McGuirk will know that his favourite saying is “the fish rots from the head”.
While it doesn’t exactly conjure up a pleasant picture, his meaning is clear – effective leadership is the key to success in any business.
Add to this a well-defined set of values that includes references to quality and consistency, integrity and work life/home life balance and you can rest assured that Core Business & Management Advice is proof that the business advice and systems he talks to his clients about are the basis of his own operation.
Call it leadership or business mentoring, he believes it’s all about communication that involves breaking down what can be complex accounting and business issues into easily understood units that may be implemented properly.
While clearly a problem solver, Ashley considers himself a facilitator with expertise in accounting and business practices and experience across a diverse range of industries. He is well-connected with other specialist professionals such as estate and corporate lawyers, financiers and financial planners, and as a result well able to guide his clients effectively.
His approach is one that includes partnering his clients in their decision-making providing a sounding board for ideas and offering advice and experience that can illustrate processes for achievement of goals as well as indicating likely outcomes.
He works predominately with small and medium sized business owners and managers on issues of accounting, taxation and financial strategies with particular emphasis on asset protection, business management and succession planning.
His client base is varied including construction and building related industries, professional services, manufacturing and engineering, property, transport and storage, retail and franchise and master franchise - both micro and macro businesses.
Working in an environment where family owned businesses are the norm, Ashley has a strong understanding of the issues that affect family relationships and often facilitates succession planning between parent owners and their children, and assists couples experiencing divorce to settle their business affairs.
While he has worked in public practice for his entire career, he is also a business owner with varied interests. He purchased his first business with a partner while in his mid-twenties - a successful earth moving business near his home town of Gatton.
His is real world experience – both holistic and pragmatic.
He enjoys the challenges of work, but values his time off equally.
He supports the Broncos and spends time travelling.
While Bali is a favourite destination for a quick getaway, he enjoys adventure holidays which have included trekking the Himalayas (and being battered by hail stones the size of golf balls) and cycling across Vietnam from Ho Chi Min City to the Laos Border, peddling up to 100km a day.
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Glen Palmer
Director
In the often stereotypical world of accounting, Glen Palmer has been labelled by some as an un-accountant accountant. While this sits comfortably with Glen, he is still very capable with numbers, as you would expect of an experienced accountant and business advisor, but you can also count on Glen Palmer to know the cricket and football scores.
He calls himself an “armchair sports tragic”, and while he may not have reached lofty heights on the sports field himself, many of his clients are professional sports people, so perhaps it’s a simple case of ‘birds of a feather’.
He has also managed the affairs of various celebrities and entertainment industry personalities.
Glen reviews his career and equates it to that of a ‘journeyman’ – a football term that refers to a player who moves from club to club seeking satisfaction and enjoyment and picking up valuable skills along the way.
Following 15 years working in various accounting practices in Sydney’s CBD, and studying part time for his Chartered Accountant qualification, Glen believes he has achieved a balance that blends his academic knowledge with street-smart know how.
He understands the need for plain-English advice and working proactively with clients to apply sound business models and strategies that deliver planned outcomes.
His approach is one of partnering.
While his clients have extensive knowledge of their market place or industry, Glen brings vast experience and knowledge of business systems, compliance legislation, property and share capital gains tax expertise and income tax, asset protection and personal wealth management. He also contributes a significant quantity of ‘gut feeling’ which comes with tenure, as he anticipates and knows instinctively the signs of change and the need for action.
No longer a ‘journeyman’ he feels he has found his niche.
He now describes himself as a business builder – someone who simply works out where people want to be and helps them to get there – his approach is goal and outcomes oriented.
He works across all aspects of business, advising clients on how to plan for and cope with expansion and growth; to effectively manage finance and cashflow; to implement structure especially asset protection and how to benchmark business practices and performance to create yard sticks that may be used to measure success, now and in the future.
When not glued to the television watching the cricket or footy, Glen goes bush – four wheel driving and camping.
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Jenny Newport
Client Manager
Jenny worked in the Sydney commerce field for 16 years.
For ten years she worked for a Multi-National freight company – five of those were dedicated to the role of Head Office Administration Manager where she managed 80 staff members and implemented new administrative procedures that were ultimately adopted by the group Australia-wide.
Here she developed an expertise in people and systems management - the ability to create environments where each supports the other, systems that are user-friendly, effective and that minimise the opportunity for human error.
With children, Jenny swapped her career and the city-scene for Mudgee in rural NSW.
However the slower-paced rural lifestyle did nothing to diminish Jenny’s work ethic and natural leadership. She became involved in the local community and soon found herself in the role of Administrator for a 50 bed Nursing Home run by a voluntary board.
In 1993 she was "head-hunted" by a firm of Chartered Accountants who recognised her energy and highly motivated nature and of course, her vast background and considerable breadth as well of depth of achievements. She has remained in public practice since.
In 2001, as ‘empty-nesters’ she and her husband moved to the Sunshine Coast and Jenny joined Ashleys’ firm, Rafter McGuirk & Associates.
Today, Jenny is a Client Manager for Core Business & Management Advice where her expertise in people and systems management are put to good use. She also has a particular interest in self-managed superannuation funds, is a member of the Self-Managed Superannuation Fund Professionals Association of Australia and is responsible for the management of all the superannuation funds which Core advises.
In fact, you could say that through Jenny’s leadership in administration assessment and pro-active business operations systems, Core is walking the walk of sound business practices...effective workload and processes, sound management of information, efficient cash flow and business asset protection and security.
While it is clear that Jenny is a go-getter committed to efficiencies and outcomes, she does take a break from it all every now and then.
Although, it does seem that her high achieving nature spills over into her recreation, as evidenced by the types of holidays she takes – trekking to Machu Picchu in Peru for example. While there, she was brave enough to sample the local delicacy of…you don’t want to know! She’s fished for piranha and held her nerve while enjoying an anaconda cocktail (again, don’t ask!) at a bar in the Upper Amazon as a wild tapir casually strolled in!
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Uta Bender
Client Manager
Uta Bender has ten years public practice experience, and a Bachelor of Business degree in accountancy.
Following completion of her degree, Uta spent two years managing a retail store. The experience provided a hands-on insight into the real issues of private enterprise including stock control, meeting monthly sales budgets, human resource management and marketing initiatives.
Buoyed by her success in retail management, which included a small business achievers award, Uta commenced her career in accounting with a chartered accounting firm in Brisbane which offered business as well as taxation compliance service to clients.
In 1999, she relocated to the Sunshine Coast where she was employed by Ashley McGuirk, a partner in the firm Rafter McGuirk & Associates.
Uta has seen a couple of changes of identity of the business, and now as Core continues to put extensive knowledge and experience in taxation compliance, business services and the accounting software commonly used by clients – MYOB & Quick Books to good use.
She is responsible for managing a significant client portfolio which includes small and medium businesses, sole traders, companies, trusts and self managed superannuation funds.
Considered by her peers to be a great communicator, Uta blends her considerable experience, natural empathy and understanding of her client needs with the ability to provide practical and workable business & accounting solutions.
When Uta needs time out, she heads bush. She and her husband enjoy nothing better than packing the camping gear and heading out to some secluded area where mobile phones and modern technologies simply don’t work.
When she pulls on her dusty hiking boots the stresses that come with a busy professional life simply melt away.
It’s all about work/life balance, which is a consistent theme across the Core Business & Management Advice organisation.
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Suzanne Endicott
Accountant
Suzanne cooks and even though she says it with modesty, you can tell she is a really good cook.
The type of cooking she loves best is family style Italian where her table is surrounded by lots of people who love to eat and laugh – big noisy affairs where the Chianti flows as freely as the rich pasta sauce.
For Suzanne successful food is all about attention to detail. Her menus are carefully considered to suit the guests on her invitation list. Her skills have been honed by following recipes to the letter and then as her knowledge and experience has grown she has explored new or better ingredients to achieve new success.
While it may seem quite a leap, these qualities reflect her values as an experienced accountant as well.
Suzanne’s accounting background is diverse and this is in part due to the fact that she is married to a school teacher whose postings have influenced the ‘flavour’ of her accounting roles.
Living in Brisbane, Suzanne mostly served up commercial accounting however a transfer to Goondiwindi meant a complete change to service the needs of primary producers and agri-business clients.
While Suzanne enjoys the variety that comes when working with small and medium sized businesses, she is no stranger to handling the multi-faceted requirements of large organisations either.
Regardless of the task ahead of her, Suzanne’s M.O. remains the same whatever the situation –develop a close understanding of the clients’ needs, work within effective systems, pay attention to detail and use your knowledge bank to think outside the square to find better and more successful business solutions.
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Robert Nom
Accountant
As you’d expect of this New Zealand import, he’s a die hard rugby supporter. But he’s also a down to earth professional who attributes his ability to truly understand business to the fact that he has worked in all sorts of occupations before becoming a chartered accountant.
Robert Nom has worked in a meat processing plant, a bakery, in manual construction and for Australia Post.
He was 27 when he started university in New Zealand to study commerce.
Rob says that his grass roots experiences as an employee in a wide cross section of business types along with his involvement in coaching sporting teams has developed strong communication skills which allows him to delivers complex concepts in his own easy to understand manner.
His accounting experience includes compliance, taxation and auditing.
Rob spent several years working for KPMG in external audit working with large club facilities including RSLs and retirement villages.
His industry experience is equally diverse having worked with clients in aviation, agriculture machinery and pipeline manufacturing.
Contrary to his calm demeanour, Rob isn’t the ‘sit-still’ type. He is motivated to learn new skills, or at least that’s what he claimed when he decided to learn to surf.
Rob also likes to read biographies, particularly those of successful sports people including cyclist Lance Armstrong and not surprisingly, one of his favourites is the biography of All Blacks captain Sean Fitzpatrick.
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Danielle Williams
Practice Administrator
The thing about those with tenure is their ability to know things intuitively. It allows them to suggest solutions before there is ever a problem and to innately and effortlessly represent the true culture of their organisation.
Since joining the accounting practice, then known as Fabris, Rafter & McGuirk in 1996, Danielle Williams has gained these time honoured qualities.
Shortly after joining the firm, it was renamed Rafter McGuirk & Associates to reflect the partnership of Steve Rafter and Ashley McGuirk, it was also around this time that the position of practice administrator evolved.
Danielle was a trainee receptionist/client services coordinator with virtually no experience in the accounting field. However she took it upon herself to ‘step up’ and become the practice administrator. Her employers supported her and even if she didn’t have the experience, she certainly had the personal qualities to take on the role and succeed.
With only the practice partners to train her, Danielle learned from a different perspective than most administrators – that of the business owners who also happened to be accountants and skilled business managers in their own right.
Since that time, Danielle has been involved in every step of the firm’s development which has progressed through a joint venture to form Focus Professional Group and most recently in 2008 the establishment of Core Business & Management Advice.
Things have certainly come a long way since the days when Danielle operated the firms only mainframe computer and uploaded information via floppy disk from the rather cumbersome laptop, to being able to log in from home to access a sophisticated paperless work environment.
While she is modest about her knowledge and considerable contribution to the modern and very successful practice that Core has become, her peers attest that she has a system for everything and is a walking archive of company history, business practices and client information.
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Etain Nolan
Executive Assistant
When she answers the telephone you’ll immediately recognise her distinctive Irish accent. Etain Nolan is Executive Assistant to directors Ashley McGuirk and Glen Palmer and in addition to the client services and compliance tasks she attends to, Etain is the ‘go to’ person for everything computers.
At age 19, Etain who was studying computer programming at university vowed she would never work for a large computer company.
However, as fate would have it IBM was recruiting. Coerced by a friend, Etain completed an application and as they say, the rest is history. Etain spent the next decade working her way through the different divisions of what is one of the largest computer companies in the world…and she loved it!
Her initial role was customer support. Based in Ireland, Etain and her team mates provided technical assistance for IBM’s customers in the United States. The role was intense to say the least with 60 callers at any time in her queue alone. Her role was to identify problems and patiently talk the caller through the solutions.
While strong technical knowledge was a prerequisite, so too were highly developed communication skills. It was a situation of understanding and being understood. Etain with her rich Irish accent and customers with theirs.
From technical support, Etain moved into IBM’s training department working with new recruits training them to become technical support team members.
Later, she transferred to IBM Sales & Marketing division which involved leaving the IBM Technical Support building which was populated by around 600 technical staff to an adjacent building that housed some 2000 sales and marketing employees - so much for ‘never working for a large computer company’.
Here Etain provided help desk support for IBM salespeople throughout the European countries and later became the Help Desk Support Manager overseeing the operations of 30 help-desk team members.
Meantime, Etain had met an Australian fellow. Fittingly and as you would expect, at the Outback Pub in Dublin!
The pair, who have now married, returned to Australia and Etain who was ready for a new adventure after 10 years with IBM, set about finding employment in a her new home country.
Initially Etain aimed to join a completely different field. Her attempts to find work in hospitality were met by recruiters who thought her to be under-qualified and lacking in skills - astounding for this accomplished communicator who is so highly trained in customer service and problem solving.
Eventually, Etain who’s first role in Australia was as a virtual receptionist answering calls for over 300 companies, applied for a role with Core Business & Management Advice.
In 2008, Etain joined the Core as sales and marketing coordinator before moving to her current role in 2009
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Zoe Ibbotson
Receptionist
She’s the bright and welcoming voice at the end of the line. The one who greets you warmly and genuinely delights in remembering how you have your tea or coffee.
To say that Zoe Ibbotson loves her role as receptionist at Core would be an understatement.
Zoe’s experience is diverse and her background is surprisingly different to the position she enjoys so much today.
Prior to joining Core Director, Ashley McGuirk’s team in 2008, which at that time operated under the Focus Professional Group umbrella, Zoe had worked mainly in government administrative positions and in purchasing roles within the construction industry.
As different as these roles were, Zoe worked at a high level in both. Each required strict client confidentiality.
While working in her government role, Zoe completed a Certificate III in Business Administration. In the mining industry, for someone who clearly thrives in a team environment, the role was largely self-directed and involved managing the pressure that comes with overseeing a significant purchasing budget which extended well into the multi-millions.
Contributing to her success at Core is the fact that Zoe has a long held understanding of how accounting practices operate, her mother used to own an accounting practice. It is perhaps this experience of working for the family business, in the capacity of ‘whatever needed to be done’, that created a strong sense of accounting basics that eventually brought her full circle to revel in the role she now holds at Core.
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